Contact US Online Casinos

If something on this site raised a question, if you spotted an error in one of our payout comparisons, or if you simply want to share feedback about the casinos we cover, this page tells you how to reach us and what to expect when you do.

How to Reach the Team

Email is the most reliable way to contact us. Send your message to [email protected] and a member of the team will read it personally. We aim to reply within two working days. During high-volume periods it may take a little longer, but we follow up on every message.

To help us direct your enquiry quickly, please include a short description of what it is about in the subject line — for example, "Question about Raging Bull review" or "Responsible gambling resource request".

What You Can Ask Us About

There is no single type of message we expect. The most common reasons readers write to us include:

Accuracy and corrections — If a bonus figure, wagering requirement or payout detail on one of our pages looks wrong or out of date, please flag it. We take factual accuracy seriously and review every correction request.
Casino coverage questions — Want to know how we assessed a particular site's RTP figures, withdrawal speeds or licensing status? Ask and we will explain our reasoning.
Responsible gambling concerns — If you or someone close to you is finding gambling difficult to manage, mention it in your message and we will point you toward the appropriate support services, including the National Problem Gambling Helpline (1-800-522-4700) and the National Council on Problem Gambling at ncpgambling.org.
Content suggestions — If there is a topic, game type or payment method you would like us to cover in more depth, we welcome reader input when planning new content.
Partnership and editorial enquiries — If you represent a casino operator or another organisation and want to explore how we might work together, please introduce yourself and outline what you have in mind. Note that commercial relationships do not influence our editorial rankings.
General feedback — Positive or critical, we want to hear it. Reader responses genuinely inform how we develop the site.

What We Cover and Why It Matters

This site focuses on payout performance at US-facing online casinos — comparing withdrawal speeds, return-to-player rates, banking options and the real conditions attached to welcome bonuses. If your question relates to any of those areas, it is very likely something we can help with directly.

Our reviews cover casinos available to players in the United States, where legal online gambling operates under a patchwork of state licences. Eligibility rules, available banking methods and the specific games on offer can all vary depending on the state you are physically located in when you play. If you are unsure whether a particular site is available and legal where you are, that is a reasonable question to send us — though for definitive legal advice we always recommend consulting your state's gaming regulator.

For a broader look at how the sites we review compare on bonuses and banking, see our guide to the best-rated casino options for US players.

A Note on Editorial Independence

indymetalvault.com earns commission when readers sign up to casinos through links on this site. That commercial arrangement does not determine which casinos rank highest or how they are assessed. Our rankings are based on researched criteria — payout rates, licensing, game range, banking reliability and bonus conditions — and every write-up includes genuine limitations alongside the positives. If you believe a review is unfair or inaccurate in any direction, email us and we will take another look.

Responsible Gambling — Where to Get Help

We include responsible gambling information across our reviews because the risks of online gambling are real and not everyone who plays recreationally stays in that category. If gambling has stopped being enjoyable or is affecting your finances, relationships or mental health, help is available:

National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
National Council on Problem Gambling: ncpgambling.org
Gamblers Anonymous: gamblersanonymous.org
State self-exclusion programmes — available through your state's gaming regulator; these let you voluntarily ban yourself from licensed online platforms.

You can also ask us by email to signpost the self-exclusion or deposit-limit tools offered by any specific casino on this site.

What Happens After You Write to Us

Your message is read by a real person on the editorial team, not filtered by an automated system. We do not send template replies that ignore the substance of what you wrote. Our target is a meaningful response within two working days. If your enquiry needs to be passed to someone else on the team — a technical correction, say, or a partnership discussion — we will let you know who is handling it.

We appreciate you taking the time to get in touch. Accurate, useful content about real-money casino sites depends on readers who notice when something needs fixing — and who are willing to say so.